Help & Customer Support

Zoftyfy provides two main delivery modes:
• Express Delivery (10–45 Mins): Hot Food, Bakery, & Urgent Mart items delivered via hyper-local riders within 10 to 45 minutes (max 1 hour).
• Standard Delivery (Within 24 Hours): Bulk groceries, electronics, and fashion items processed and delivered within 24 Hours.

Due to health and perishability safety, Food & Cafe items can only be cancelled or submitted for replacement/return within 1 Hour of delivery or before the kitchen starts preparation. After 1 hour, food items cannot be returned.

Non-food packaged products, groceries, electronics, and fashion goods carry a standard 7-Day Replacement / Return window for damaged, defective, or incorrect items.

Go to My Wallet page and click "Cashout". Enter your UPI ID or Bank Account details. Cashout requests are processed via Admin Manual Approval Mode or Instant Auto Approve Mode. If a request is rejected by Admin, the amount is automatically refunded to your wallet immediately.

Share your referral link from the "Refer & Earn" tab. When your friend signs up and completes their first order of ₹200 or above, both you and your friend receive ₹20 Wallet Credit automatically.